Warranty & Care
Subject to the warranty exclusions below, we offer Australian Consumer Law warranty against defects in materials or manufacturing defects on all of our jewellery products purchased from the E-store or design studio. We will, at our option, repair or replace jewellery proven by our jewellers to be defective within 6 months after the date of purchase.
Exclusions and Limitations
The above contractual warranties against defects do not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the products due to: normal wear and tear (including tarnishing); accident or mishap; careless handling; improper use; alteration or substitution; use outside our care instructions; improper repair or warranty service performed by someone other than us or our authorised repairers; or theft. Tarnishing occurs naturally and therefore, cleaning is not covered by this warranty against defects.
When a product is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply. Any other repairs after this term will be outside the original warranty period and may be charged accordingly. This limitation does not apply to consumer guarantees under the Australian Consumer Law.
How to make a warranty claim and access our repair service
Please contact us directly regarding any warranty claim on firstname.lastname@example.org