Shipping and Delivery

SHIPPING TIMES AND COSTS

Our aim is to ship your items the same day we receive your order (cutoff estimate time is 1pm) or the very next day. Note all orders with the express shipping option ticked, take priority.

At Ronza George, we hand make our pieces and with the introduction of our website, we keep all our styles ready for custom stone placing. Once an order is placed online, we aim to ship your items the same day or within 24 hours. We place the stones into the styles ordered and have them ready for shipiment or pick up. If Express shipment is chosen, we prioritise those orders and aim for the order to be completed and shipped that day if placed by 1pm.

We currently use the Australian Postal Service Express their postal guideline is shipping for metro areas will be delivered as followed:

Express

NSW | ACT  1-2 Business days
QLD | VIC | SA  2-3 Business days
WA  3-4 Business days 

Parcel Post

NSW | ACT  2-4 Business days
QLD | VIC 3-5 Business days
SA  4-7 Business days
WA  7-11 Business days 

Orders placed Friday to Sunday will be dispatched the next working day.

CAN I PICK UP MY ORDER?
We do currently offer a click and collect service in our design studio Putney NSW. In checkout, click Pick up from store. An email will notify you once your goods are ready to pick up, usually in 24 hours on a trading day.

FREE SHIPPING & EXPRESS POST
Two shipping methods: 

  1. Free standard shipping within Australia only when you spend $150 or more in the one transaction or shipping charge of $5 if under $150.
  2. Express post free within Australia only when you spend $500 or more in the one transaction or express shipping charge of $15 if under $500.

INTERNATIONAL SHIPPING

The customer is responsible for these fees if applicable upon arrival of the order. If you are unsure if you will be liable for customs, duties and taxes, please research prior to purchasing. Please note these fees are unique to each country. 
International orders are sent with Australia Post Internation to ensure reliable and efficient delivery.

International Express

International Express Shipping (6 to 10 days) is A$39. 

International Parcel Post

International Standard Shipping (6 to 14 days) is A$24. For orders above A$500, standard International shipping is free.

CAN I CHANGE/CANCEL MY ORDER ONCE PLACED?
Unfortunately, we are not able to make any changes once your order has been placed, nor can we cancel orders. We may have already spent resources in handmaking your products ready for shipment or pick up. 
 
CAN MY PARCEL BE REDIRECTED?
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be there to receive the package or it is safe to leave unattended. If you wish to redirect your parcel, please contact the courier company affiliated with your order directly.

TRACKING QUERIES
We provide a tracking number and link once your order has been dispatched. You can follow its journey right to your door.